Privacy policy.

Powers HVAC Privacy Policy

Effective Date: June 1, 2025

1. Overview

Powers HVAC, LLC ("we," "our," "us") respects your privacy. This policy explains how and why we might collect, store, use, and share your information when you visit our website, schedule service, or interact with us through text messages, phone calls, email, social media, or at events.

2. Information We Collect

2.1 Personal Information We may collect the following personal information:

  • Name

  • Mailing address

  • Billing address

  • Email address

  • Telephone number

  • Service location details

  • Debit/credit card numbers (processed securely)

2.2 Usage Data Automatically collected technical and usage data may include:

  • Pages viewed and interaction on our website

  • IP address, browser type, and operating system

  • Device identifiers

  • Device location data (precise or imprecise)

2.3 Social Media and Third-Party PlatformsIf you contact us via social media platforms (such as Facebook or Instagram), we may collect your public profile information and any other information you provide. Interaction is also subject to those platforms’ privacy policies.

2.4 Cookies and Tracking TechnologiesOur website uses cookies and similar technologies to enhance your browsing experience, analyze usage, and support marketing efforts. You can adjust your browser settings to manage cookie preferences.

2.5 Online Form SubmissionsWhen you submit a form on our website (e.g., for scheduling or inquiries), we collect the information you provide, such as name, phone number, email, and message contents.

3. How We Use Information

We process personal information to:

  • Schedule, perform, and document HVAC services

  • Provide updates, invoices, and promotional offers

  • Communicate via phone, text, or email

  • Support customer service requests

  • Comply with applicable legal requirements

  • Improve our Services, website functionality, and user experience

  • Take equipment photos for documentation and marketing (excluding personally identifying details unless authorized)

  • Facilitate third-party financing (governed by external privacy policies)

  • Operate technician dispatch and location tracking for service logistics

4. Communication Methods

We may contact you via:

  • Text Messages (SMS/MMS)

  • Phone Calls

  • Email

Message frequency varies. Carrier rates may apply.

Opt-Out Options:

  • Texts: Reply STOP to unsubscribe

  • Emails: Click the unsubscribe link

  • Calls: Request removal from our call list

5. Legal Basis for Processing

We rely on the following bases:

  • Consent: Provided voluntarily

  • Contractual Necessity: Required to provide services

  • Legitimate Interests: Routine operational purposes

6. Sharing Your Information

We do not sell personal data. We may share information with:

  • Service providers (hosting, billing, communication, etc.)

  • Legal authorities (when required)

  • Business successors (e.g., mergers or acquisitions)

7. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your data. However, no system is 100% secure.

8. Data Retention

We retain information only as long as necessary to fulfill service, business, or legal requirements.

9. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete personal data

  • Request a copy of data held

  • Opt out of direct marketing

  • Withdraw consent where applicable

10. Children’s Privacy

Our services are not intended for individuals under age 18. We do not knowingly collect or market to minors. If we discover such data, it will be deleted.

10A. Data Breach Notification

If personal information is compromised, we will notify affected individuals and, where required, the North Carolina Attorney General and relevant credit bureaus. Notifications will describe what occurred and the mitigation steps being taken.

11. Changes to This Policy

We may update this policy at any time. The most current version will be posted with the effective date. Significant changes may be communicated through additional means.

12. Contact Us

If you have questions or wish to exercise your privacy rights, contact us:

Powers HVAC, LLC
2220 Capital Blvd, Raleigh NC 27604
Suite O207

Phone: 919-275-0796
Email: contact@powershvac.net